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Frequently Asked Questions

GENERAL QUESTIONS

Does Haverford supply direct to the public?

 

Haverford supplies a selection of it's products Direct-To-The public, whilst others are sold on a Wholesale basis only.

The sale conditions can be classified as follows:

  • Netting & net Accessories
    • All netting products are sold Direct-To-The-Public, and most can be purchased via the website.
    • Netting items marked as "Call-For-Price" are still available to the public, however you will need to contact us to receive pricing. These items are generally large in size and weight, and as a result these transactions are handled manually (to allow for large variances in freight costs)
    • Wholesale price enquiries are welcomed for repeat-buyers and/or large volume orders. Please contact us for details, as wholesale pricing is only available on some nets.
  • Rope and Twine 
    • All rope and twine products are sold Direct-To-The-Public, and most can be purchased via the website or at www.ropeandtwine.com.au
    • Wholesale price enquiries are welcomed for repeat-buyers and/or large volume orders. Please contact us for details, as wholesale pricing is only available on selected products.
  • Commercial Fishing Supplies
    • Most commercial fishing products are available direct to the public, however they are mostly not available for purchase online.
    • Please contact us for pricing enquiries regarding our professional range and we can complete your transaction via email or over the phone.
  • Recreational Fishing products
    • Selected items are available to purchase via this website.
    • The majority of our Recreational Fishing products are sold on a wholesale basis to tackle stores and resellers.
    • Please contact us for information as selected products can be sold directly depending on quantity and your proximity in location of current stockists.

If you are interested in becoming a reseller, netting installer or wholesale stockist please contact us below to be provided a wholesale login and password.

 

ONLINE STORE QUESTIONS

How long will my order take to arrive?

Orders are shipped generally shipped the same or next business day.

Standard delivery times:

  • Sydney / Canberra / Melbourne / Brisbane : 1 to 2 days
  • Country NSW / VIC / QLD: 3 days
  • North QLD : 4-5 days
  • Adelaide : 2 days
  • Perth & Tasmania: 5 days
  • New Zealand: 5 days

Obviously the delivery time can vary, especially in rural or remote areas.... So please us the above as a guide only.

Following promotions and peak time (spring/summer), in rare cases dispatch may be 2+ days.  If there is to be any extended delay on an order for any reason, you will be contacted via email or phone.

Express post or express courier may be available, however it must be organised manually with one of our staff vie phone or email. Please note that these shipping costs can be significantly higher as although a product may be light, express shipments are calculated on volumetric size.

What is Priority Dispatch?

Priority dispatch GUARANTEES your order will be dispatched with 1 business day from ordering. During peak periods, this helps you to "Jump-the-Queue" and ensure your order is dispatched as a priority. Please note that it does NOT mean it is being sent via Express, it will just ensure it is dispatched as a priority. Priority dispatch is $5, and is available as an option during checkout.

Which freight company will deliver my parcel, & what if i’m not home?

Haverford Pty Ltd uses a range of carriers, utilising different services for different sizes parcels and different locations. Our staff determine the most appropriate service to suit your order. As a general rule, couriers are used throughout metropolitan areas and for larger orders, Australia Post is used for rural areas, and DHL is used for international orders.

Every order we send has item TRACKING, so you can track the progress of your delivery. If you have a specific courier requirement simply enter it in the special instructions section of the website checkout.

If you are not likely to be home at the time of delivery you have two options:

  1. Have the courier driver leave a failed to deliver card. You will then need to contact the freight company and reschedule delivery for a suitable time OR collect it from your local post office (if sent via Australia Post)
  2. You can request the driver to “Leave” the parcel in a safe place such as at the front door or through the side gate. You can give your “Authority to Leave” in the special instructions section of the website checkout.

SHIPPING

What locations do you ship to?

We ship throughout all of Australia & New Zealand, with shipping also available to other international locations upon request. All orders are sent from our warehouse in Sydney, NSW.

How long will my order take to arrive?

Orders are shipped generally shipped the same or next business day.

Standard delivery times:

  • Sydney / Canberra / Melbourne / Brisbane : 1 to 2 days
  • Country NSW / VIC / QLD: 3 days
  • North QLD : 4-5 days
  • Adelaide : 2 days
  • Perth & Tasmania: 5 days
  • New Zealand: 5 days

Obviously the delivery time can vary, especially in rural or remote areas.... So please us the above as a guide only.

Following promotions and peak time (spring/summer), in rare cases dispatch may be 2+ days.  If there is to be any extended delay on an order for any reason, you will be contacted via email or phone.

Express post or express courier may be available, however it must be organised manually with one of our staff vie phone or email. Please note that these shipping costs can be significantly higher as although cat netting is light, express shipments are calculated on volumetric size.

What is Priority Dispatch?

Priority dispatch GUARANTEES your order will be dispatched with 1 business day from ordering. During peak periods, this helps you to "Jump-the-Queue" and ensure your order is dispatched as a priority. Please note that it does NOT mean it is being sent via Express, it will just ensure it is dispatched as a priority. Priority dispatch is $5, and is available as an option during checkout.

Which freight company will deliver my parcel, & what if i’m not home?

Haverford uses a range of carriers, utilising different services for different sizes parcels and different locations. Our staff determine the most appropriate service to suit your order. As a general rule, couriers are used throughout metropolitan areas and for larger orders, Australia Post is used for rural areas, and DHL is used for international orders.

Every order we send has item TRACKING, so you can track the progress of your delivery. If you have a specific courier requirement simply enter it in the special instructions section of the website checkout.

If you are not likely to be home at the time of delivery you have two options:

  1. Have the courier driver leave a failed to deliver card. You will then need to contact the freight company and reschedule delivery for a suitable time OR collect it from your local post office (if sent via Australia Post)
  2. You can request the driver to “Leave” the parcel in a safe place such as at the front door or through the side gate. You can give your “Authority to Leave” in the special instructions section of the website checkout.

How much does shipping cost?

Our online shopping cart will automatically calculate your freight cost based on your order size and your location.

Importantly, the shopping cart will show you the freight cost BEFORE you have committed to the purchase. Our volume ensures we receive excellent shipping rates from most carriers, and we don’t charge any additional handling or processing fees.

Import Information for N.Z customers?

As all goods are shipped from our Australian Warehouse, import duties and taxes may be payable on large orders.

New Zealand customs does not collect Duty and GST where the total revenue payable on  any one importation is less than $60. Therefore, generally orders under a value of approx NZ$350 won't have any payable amount upon arrival.


Example 1: (standard size order)

Goods Ordered: Sports netting: NZ$200       Duty on Netting at 5% : NZ$10       Freight: $50

Total Value $260

15% GST at $260 = $39.

As this amount is less than $60 there is no amount payable and your order will be shipped  to your door or Post Office with nothing else to pay.


Example 2: (large order)

Goods Ordered: Bird netting: NZ$406         Duty on Netting at 5% : NZ$20.30         Freight: $50

Total Value $476.30

15% GST at $476.30 = $71.45

As this amount is greater than $60 there is an amount payable to NZ Customs. You will be contacted upon the goods entering the country, and once paid the order will be released to you. There will also be an import entry transaction fee of NZ$38.07 (GST   inclusive) payable.

ORDERING

How do I place an order?

Our online store ensures expedited processing and shipping of your order.

Shop in your own time and then checkout using:

  • Our secure online Credit Card facility
  • PAYPAL
  • Direct bank Transfer
  • Credit Card over the phone
  • Cheque / Money order

Alternatively orders can be placed by:

  • Telephone: Call Monday to Friday 8am to 4pm on (02) 97715288  or  +61297715288 (international)
  • Email:
  • Fax: 02 97722688

Can I order Online?

For most of our products, yes you can. Our secure website is able to process your order, calculate freight costs and accept a number of payment methods. You can use our responsive website to order via your desktop, tablet or mobile phone.

Simply navigate to a product  and “add to cart” the quantity required using the + or – buttons.

For any items listed as By-The-Metre, the quantity you enter will be a reflection of how many lineal metres you need. For example if you require 15m of (5m wide sports netting), you should select 15 as the qty in the  respective  product screen.

Once you have added an item to your shopping cart, it will appear on the left of your screen. From here, you can adjust quantities and also delete items not required.

Once you have added all required items, press Proceed to Checkout and you will be directed to the simple checkout process screen.

For simple one-off purchases, you can simply checkout as a guest, with no need to sign in.

For regular customers you have the option of signing in which ensures a quicker checkout for future orders.

How can I pay?

Haverford accepts payment via:

  • Our secure Credit Card facility
  • PAYPAL
  • Direct bank Transfer
  • Credit Card over the phone
  • Cheque / Money order

We will need to await clearance of payment when you select Direct Transfer or Cheque. Direct transfers made via Commonwealth Bank are instant, with other banks payments normally clearing in 1 day.

Is there a MINIMUM order?

There is NO minimum order. 

Do you accept returns / refunds?

Yes we can offer refunds within 14 days of purchase, under the following conditions:

  • We offer a full 100% refund on all stock items that have not been used or altered. This applies to items that HAVE NOT been cut to your specification, such as unopened rolls of netting, clips, turnbuckles etc.  Therefore if you accidently over order on accessories that you don't end up using, you can return them for a full refund. Return Shipping is at the buyers expense.
  • For any items that have been cut "by-the-metre", such as netting, rope or wire we will refund 50% of the sale price, assuming the item has not been used or altered. For example if you purchased 16m of netting by-the-metre but decided not to use it for any reason, you could return the netting for a 50% refund. However, if you used 10 of the 16m supplied you cannot return the excess 6m that you no longer require.
  • Any items deemed faulty will be accepted for a full refund. We have a customer first service mentality, so if you're not happy with your product or service for any reason contact us for assistance.

 

PRICING

How are your prices so low?

At Haverford you are dealing directly with the importer. Haverford is Australia's netting supplier, with literally 1000's of net sizes available. The business was established in 1888, and has supplied netting for events including the Sydney 2000 Olympics, Taronga Zoo, Sydney Harbour Bridge and Expo '88. Our bulk buying power, along with the fact that you are dealing direct with the importer, ensure we can supply our products at low prices. Despite our commitment to fair and reasonable pricing, we will not compromise on quality. We continually test, assess and attempt to improve our nets to ensure they are of the utmost quality. 

 

 

INSTALLATION

Do you have a quote and installation service for your netting products?

Haverford Pty Ltd does not currently offer an installation service, however our many years in the industry have ensured we are the wholesaler netting provider to over 50 Installers across Australia.

As a result of this supply, we have an extensive list of Professional Installers in most areas of Australia and New Zealand.

We must emphasise that these contacts are not employees of Haverford, and a purely a referral from us for a local business in your area. However unlikely, we cannot accept any responsibility for any installation or quotation related issues. Please ensure you clearly clarify your requirements and sale conditions with the listed businesses before proceeding.

Some of the netting installation categories we can help with contacts include:

  • Commercial Bird Netting Installations (warehouse/factory/awnings/rooftop stones)
  • Rural bird exclusion nets (vineyard netting / orchards / vegetable gardens)
  • Indoor Sports Centres
  • Commercial sporting applications:
    • Outdoor Barrier nets for Soccer / Football / Cricket etc
    • Golf driving range netting
    • Indoor Golf Cage facillities
  • Residential Sporting nets (cricket cages / fence barrier nets / soccer nets)
  • Residential Aviary / Bird exclusion
  • Residential and Commercial Cat Enclosures
  • Commercial Aviary
  • Safety nets (Fall Arrest nets / Debris catch nets / Workplace safety)
  • Indoor and Outdoor Playground  / Adventure Nets
  • Decorative Netting Installations
  • Shark Enclosure Nets
  • Duck and Predator Bird Pond Exclusion Nets
  • Hail netting canopy nets

Please contact us with your installation requirements and location and we can put you in contact with an appropriate installer in your area.

 

I require assistance with a residential installation in a remote or rural area not serviced?

Haverford does not currently offer an installation service.

If you require a measure and quote for an installation in an area that is not covered by any of our recommended installers, we suggest you discuss your options with a local handyman or builder. Most handymen will have the required tools and skill required to install basic residential netting systems.

 

 

BRAND SPECIFIC QUESTIONS

Are your products high quality?

Established 125+ years, Haverford has built lasting reputations with the leading manufacturers across the world. 

  • Double Diamond brand netting is entrenched in the Commercial fishing industry, and is widely regarded as premier net of commercial fisherman. We have personally visited the factories, and our long standing relationships ensure we have the buying power and flexibility to customise our nets to your requirements. Our Double Diamond brand also encompasses our range of High Quality Rope and Twine.
  • Quatra Netting is our brand covering general purpose netting. This brand is associated with quality, and we have personally visited the factories to view the processes and quality control in use. We stand by our Quatra brand nets as offering the finest quality at affordable pricing. All nets that we import into Australia are UV Stabilised. Quatra Brand netting is the netting of choice for well over 50 installers, resellers and retailer across Australia and New Zealand. The brand is also a leading Brand for specification into major project tenders.
  • Holdfast is our brand of Fishing Tackle, with a range of products seen in Tackle and Chain Stores across the country. Please contact us to become a stockist of Holdfast products.

Delivery Info

GET IT FAST

All products are stocked in our Sydney warehouse. Delivery available throughout Australia & New Zealand. Other countries are available upon request . Full details on ordering, dispatch and shipping can be found HERE

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Contact Details

93 Carrington St, Revesby NSW Australia 2212
02 97715288


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